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FAQ

FEEL FREE TO ASK YOUR QUESTIONS

Billing & Pricing

Account Registration Option

We can offer you an account via our provider "Wix Spaces". This will enable you to view upcoming and previous bookings, payments and invoices. Also allowing you to submit payments at your convenience - securely via Stripe. This can be downloaded on all app stores including Android and Apple, an invitation will be sent to you via email if you consent to register.

Payments Accepted

Card/Payments:
All debit/credit cards are accepted. Securely taken online upon completion of booking - via Stripe.

Invoices

These are sent by e-mail to you 24 hours prior to the agreed visit date and are managed by Stripe. Stripe will forward our invoice to you and prompt an online card payment via their secure online platform. Google Pay and Apple Pay are also available options.
(We are charged for this service, not you)

Cash payments:

We do accept cash payments, but this must be discussed with the office directly upon booking. An invoice will still be forwarded to you but will be from us directly, not Stripe. 

Weekly/Regular Payments: 

For first booking - the invoice payments procedure will apply (24 hours prior to booking date)
For subsequent regular bookings, we are happy to invoice on day of visit and this can be set up as a recurring payment if requested.

Cancellations:

Cancellations made within 48 hours of visiting date will incur a £30 cancellation fee. This fee is for our staff and their allocated time, as we cannot always replace your booking at short notice. We believe in valuing both our clients and our staff. Our staff are what help us operate provide brilliant services and we endeavour to ensure our staff's livelihood isn't affected whilst working for us. We hope this can be appreciated.